Saad Dulaimi

IT professional with 9+ years of experience across enterprise endpoint management, technical support, and cross-functional project delivery. I specialize in mobile device management (Microsoft Intune, VMware AirWatch, JAMF), Active Directory administration, and ITSM/ITIL-aligned service delivery, backed by AWS Solutions Architect Associate and AWS Developer Associate certifications.

Alongside my technical roles, I've led teams ranging from 3 to 10+ people, spanning service desk operations, onboarding programs, and regulated system qualification projects in pharmaceutical environments, coordinating with cross-functional stakeholders and tracking delivery through structured status reporting.

I'm passionate about continuous learning, currently expanding into cloud automation, Infrastructure as Code, and DevOps practices, and always looking for ways to make systems more secure, reliable, and efficient.

Experience

Projects

DevOps Project – AWS Production Monitoring & Alerting (CloudWatch & SNS)

• Implemented centralized monitoring using Amazon CloudWatch to collect and analyze application and infrastructure logs and metrics.
• Configured CloudWatch Alarms and Amazon SNS notifications to automatically detect failures and alert engineers in real time.
• Focused on observability, proactive incident detection, and faster troubleshooting using metrics and centralized logs.

Cloud Project - 'Travel List' application, that uses React, Amazon S3, and ImageKit.

• Implemented a serverless frontend architecture using React, Amazon S3, and ImageKit for scalable static hosting and media delivery.
• Leveraged CDN-based media optimization and global content delivery to improve performance and user experience.
• Applied cloud architecture best practices to demonstrate scalable, cost-efficient, and production-ready frontend deployment.

DevOps Project - Automated Configuration Management on AWS using Terraform & Ansible

• Implemented Infrastructure as Code (Terraform) to provision AWS resources in a repeatable and version-controlled way.
• Used Ansible for configuration management to eliminate manual server setup and enforce consistent environments.
• Focused on automation, idempotency, and environment consistency to reduce configuration drift and operational risk.
• Demonstrated how DevOps teams replace manual processes with scalable, code-driven infrastructure automation.

DevOps Project – CI/CD Pipeline on AWS (GitHub Actions & ECS)

• Automated container build and deployment workflows using GitHub Actions, Docker, Amazon ECR, and Amazon ECS Fargate.
• Implemented secure image tagging and registry integration to enable consistent and repeatable deployments.
• Applied production-grade CI/CD best practices to support scalable, reliable, and zero-downtime application delivery.

DevOps Project – AWS Infrastructure Automation (Terraform)

• Automated AWS infrastructure provisioning using Terraform with remote state and state locking.
• Built modular Terraform configurations to support scalable and reusable deployments.
• Applied Infrastructure as Code (IaC) best practices to reduce configuration drift.

DevOps Project – Containerized Application Deployment on Amazon EKS

• Built and containerized a backend service using Docker and stored images in Amazon ECR.
• Deployed and managed workloads on Amazon EKS using Kubernetes Deployments and Services.
• Implemented application health checks to monitor service availability.

AWS Project – AI-Powered Chatbot Using Amazon Lex, Bedrock & RAG

• Built an AI-powered chatbot using Amazon Lex for conversational interactions.
• Integrated Amazon Bedrock to generate intelligent, context-aware responses.
• Stored and retrieved documents from Amazon S3 as a knowledge source.
• Implemented a Retrieval-Augmented Generation (RAG) architecture for accurate answers.
• Enabled the chatbot to respond to questions about company products, services, and technology.

AWS Project – 3-Tier, Multi-AZ HR Application (ALB, ECS, RDS)

• Deployed a 3-tier HR application using ALB, ECS Fargate, and Amazon RDS.
• Implemented frontend and backend services on ECS in private subnets.
• Provisioned a Multi-AZ PostgreSQL database for high availability.

AWS Project – Serverless Ride-Sharing Application (Wild Rydes)

• Built a serverless ride-sharing application using AWS Amplify, Lambda, and API Gateway.
• Implemented user authentication and authorization with Amazon Cognito and IAM.
• Stored and managed application data using Amazon DynamoDB in a fully serverless architecture.

Certifications

• AWS Certified Developer – Associate
• Terraform Associate Certification
• AWS Certified Solutions Architect – Associate
• ITIL Foundation
• CompTIA A+
• ICND 2
• ICND 1

Education

Skills

• ITSM: Implementing ITIL practices.
• Documentation: Creating IT guides.
• Onboarding: Streamlining hire processes.
• Agile Development & Scrum.
• Improvement: Optimizing IT workflows.