Saad Dulaimi

Ontario . Canada . random_pic

IT professional with a strong foundation in infrastructure and data operations, focused on cloud-based automation and AI/ML technologies through hands-on certifications and self-directed projects.

Skilled in analyzing complex systems, supporting scalable solutions, and collaborating with cross-functional teams.

Eager to contribute technical skills and a passion for continuous learning to support innovative technology initiatives in a collaborative environment.


Experience

IT Support Technician – Tier 2

Eurofins CDMO Alphora

I strengthen security, optimize IT workflows, and keep systems running smoothly. From enhancing DLP and managing IT assets to troubleshooting with vendors, I ensure seamless operations. I also work on creating RoPA for GDPR compliance while leveraging industry best practices to boost efficiency and prevent disruptions.

OCT 2024 - Present

APPLICATION, DATA AND END USER SERVICES – Tier 2

Roche Canada

I make onboarding smooth and handle tech issues fast, keeping everything running like clockwork. With a focus on ITIL best practices, I've helped boost team productivity and nailed a 93% NPS. I’m all about using tools like ServiceNow and Nexthink Amplify to keep things efficient and hassle-free.

NOV 2018 - OCT 2024

IT SUPPORT SPECIALIST

CompuCom

I’m all about solving tech puzzles, from Tier 1 to Tier 2 issues, and keeping systems like XenDesktop running smoothly. With a knack for Active Directory and ServiceNOW, I make incident management a breeze while keeping our networks performing at their best. Customer satisfaction is my priority, handling every challenge with speed and a smile.

JAN 2018 - NOV 2018

Projects

DevOps Project - Automated Configuration Management on AWS using Terraform & Ansible Live on LinkedIn - Feb 18


  • Implemented Infrastructure as Code (Terraform) to provision AWS resources in a repeatable and version-controlled way.
  • Used Ansible for configuration management to eliminate manual server setup and enforce consistent environments.
  • Focused on automation, idempotency, and environment consistency to reduce configuration drift and operational risk.
  • Demonstrated how DevOps teams replace manual processes with scalable, code-driven infrastructure automation.


DevOps Project – CI/CD Pipeline on AWS (GitHub Actions & ECS)


  • Automated container build and deployment workflows using GitHub Actions, Docker, Amazon ECR, and Amazon ECS Fargate.
  • Implemented secure image tagging and registry integration to enable consistent and repeatable deployments.
  • Applied production-grade CI/CD best practices to support scalable, reliable, and zero-downtime application delivery.


DevOps Project – AWS Infrastructure Automation (Terraform)


  • Automated AWS infrastructure provisioning using Terraform with remote state and state locking.
  • Built modular Terraform configurations to support scalable and reusable deployments.
  • Applied Infrastructure as Code (IaC) best practices to reduce configuration drift.


DevOps Project – Containerized Application Deployment on Amazon EKS


  • Built and containerized a backend service using Docker and stored images in Amazon ECR.
  • Deployed and managed workloads on Amazon EKS using Kubernetes Deployments and Services.
  • Implemented application health checks to monitor service availability.


AWS Project – AI-Powered Chatbot Using Amazon Lex, Bedrock & RAG


  • Built an AI-powered chatbot using Amazon Lex for conversational interactions.
  • Integrated Amazon Bedrock to generate intelligent, context-aware responses.
  • Stored and retrieved documents from Amazon S3 as a knowledge source.
  • Implemented a Retrieval-Augmented Generation (RAG) architecture for accurate answers.
  • Enabled the chatbot to respond to questions about company products, services, and technology.


AWS Project – 3-Tier, Multi-AZ HR Application (ALB, ECS, RDS)

  • Deployed a 3-tier HR application using ALB, ECS Fargate, and Amazon RDS.
  • Implemented frontend and backend services on ECS in private subnets.
  • Provisioned a Multi-AZ PostgreSQL database for high availability.


AWS Project – Serverless Ride-Sharing Application (Wild Rydes)

  • Built a serverless ride-sharing application using AWS Amplify, Lambda, and API Gateway.
  • Implemented user authentication and authorization with Amazon Cognito and IAM.
  • Stored and managed application data using Amazon DynamoDB in a fully serverless architecture.

Education

Humber Collage

Computer Science - Computer Network Support

Applied Science University

Computer Science - Certificate

Skills

Programming Languages & Tools
Workflow
  • ITSM: Implementing ITIL practices.
  • Documentation: Creating IT guides.
  • Onboarding: Streamlining hire processes.
  • Agile Development & Scrum.
  • Improvement: Optimizing IT workflows.